Privacy Policy

INTRODUCTION

EMPRESA MIXTA MUNICIPAL DE ABASTECIMIENTO Y SERVICIOS DE CALPE, S.A. (hereinafter, AGUAS DE CALPE) reserves the right to modify this Policy in order to adapt it to new legislation, jurisprudential criteria, practices in the sector, or the interests of AGUAS DE CALPE. Any modification to it will be announced in due time, so that you have perfect knowledge of its content. In order to be able to provide you with certain services, it is necessary to manage your personal data. To this end, they will be incorporated into the corresponding treatment activities of AGUAS DE CALPE and will be processed for the specific purpose of each processing, in accordance mainly with the regulation established by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD).  

INFORMATION ON DATA PROCESSING

Below, AGUAS DE CALPE informs about the safeguarding of privacy and the protection of personal data applied to the processing activities carried out on its website:
  1. Who is the Data Controller?
AGUAS DE CALPE has the status of Data Controller, with registered office for these purposes at Avda. de Ifach, 3 bajo dcha, 03710 Calpe. AGUAS DE CALPE informs that it has appointed a Data Protection Officer who can be contacted at: dpo@aguasdecalpe.es  
  1. What personal data do we collect from our users?
There are two ways in which AGUAS DE CALPE collects personal data:
  1. a) Data provided directly to us by our users
We collect your personal data through the different data collection forms provided on the website; such as the contact form, the appointment request form, or the forms by which you register in our reserved area. You must fill in all the fields that are marked with an asterisk (*), since, if you do not do so, it may be impossible for us to provide you with the services requested through them. Likewise, through these, we will ask you to declare that you have read and accept the privacy policy; so that you can record that you have been informed about the processing of your data. On the other hand, in order to ensure that the information provided is always up-to-date and that we do not process inaccurate data, you must inform us as soon as possible; Any changes to your personal data that may take place, through the means indicated in the section corresponding to the exercise of rights.
  1. b) Data obtained indirectly from our users
We use data storage and retrieval mechanisms that may be installed on your device (such as cookies), as explained in our Cookie Policy. When you browse, different cookies and other tracking devices may be installed on your device, as explained in our cookie policy.  
  1. What are the purposes of the processing of personal data and its legal basis?
AGUAS DE CALPE uses the data collected for the following purposes, and by virtue of the legal bases indicated: On the basis of the performance of a contract or for the application of pre-contractual measures:
  1. a) Manage personnel selection processes.
  2. b) Manage your registration as a supplier of the entity.
Based on the existence of our legitimate interest:
  1. a) To carry out periodic reviews of our services and carry out satisfaction surveys in order to evaluate and improve the quality of the service we provide.
Based on the free, specific, informed and unequivocal consent you give us:
  1. a) Respond to contact requests made through the website.
  2. b) To manage suggestions about our services.
  3. c) Where appropriate, to keep you informed about our own products and services or those of third parties, provided that you have given us your express consent to do so.
  4. d) Use cookies and other similar data storage and retrieval mechanisms on terminal equipment.
  5. e) Communicate your data to other entities of the Group, as well as to entities in which the Group has a stake.
Based on compliance with a legal obligation:
  1. a) To deal with any complaints you may have; as well as managing your exercise of data protection rights.
  2. b) Communicate your data to public authorities when necessary, in accordance with applicable regulations.
On the basis of the fulfilment of a mission carried out in the public interest: (a) Ensuring the safety of persons, property and facilities; Recording and controlling visits.  
  1. How long do we keep your personal data?
Your data will be kept for as long as necessary to provide you with the services and as long as you do not request your right to erasure. However, even if the deletion is requested, they will remain blocked for the necessary time, and limiting their processing, only for one of the following cases: to comply with the legal/contractual obligations of any kind to which we are subject and/or during the legal periods provided for the prescription of any liabilities on our part and/or the exercise or defence of claims arising from the relationship maintained with the owner of the data.  
  1. Who can be assignees or recipients of your personal data?
Personal data will not be transferred or communicated to third parties, except in the cases necessary for the development, control and fulfilment of the stated purpose(s), in the cases provided for by law. They may also be transferred in those cases in which you have given us your express consent. In addition, AGUAS DE CALPE collaborates with third-party service providers, who may have access to your personal data, and who will process the aforementioned data in the name and on behalf of AGUAS DE CALPE, as a result of its provision of services. AGUAS DE CALPE undertakes to sign the corresponding contract with them, through which it will impose, among others, the following obligations: to apply appropriate technical and organizational measures; to process personal data for the agreed purposes and in accordance with the instructions of AGUAS DE CALPE; and delete or return the data to AGUAS DE CALPE once the provision of services has ended. In the same way, AGUAS DE CALPE guarantees that in the event of the existence of suppliers that are located in countries outside the European Union or others not considered suitable in accordance with data protection regulations, the necessary precautions are taken to ensure that the data can be transferred securely, either because the provider offers adequate guarantees,  through, among others, the signing of the European Commission's Standard Contractual Clauses, or any of the exceptions set out in the regulations are complied with.  
  1. Security of personal data
AGUAS DE CALPE will adopt the appropriate technical and organisational measures in its information system, complying with the principle of proactive responsibility, in order to guarantee the security and confidentiality of the stored data, thus avoiding its alteration, loss, processing or unauthorised access; taking into account the state of the art, the costs of implementation, and the nature, scope, context and purposes of the processing, as well as risks of varying probability and severity associated with each of the treatments.  
  1. What are your data protection rights and how can you exercise them?
Below is more information about exercising your data protection rights:
  1. a) What are my rights?
  2. b) Who can exercise these rights before AGUAS DE CALPE?
  3. c) How and where can I exercise these rights?
 
  1. a) What are my rights?
The data protection regulations allow you to exercise your rights of access, rectification, opposition, deletion and limitation of processing before the data controller, AGUAS DE CALPE, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. which repeals Directive 95/46/EC (General Data Protection Regulation, hereinafter "GDPR") and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD):   Right of access You have the right to know:
  • Whether or not we are processing personal data concerning you.
  • The source of your data, if you did not provide it to us.
  • The purposes of the processing of your data.
  • The categories of data concerned.
  • The recipients or categories of recipients to whom the personal data was or will be disclosed.
  • If possible, the expected retention period of the personal data (or, if this is not possible, the criteria used to determine this period).
  • The right to lodge a complaint with a supervisory authority.
  • If we make automated decisions – including profiling – using your personal data.
  Right to rectification You have the right to have your personal data rectified:
  • Completing them, if they are incomplete.
  • Updating or rectifying them, if for any reason they are no longer in line with current reality or are inaccurate.
  • By exercising the right to rectification, we will ensure that all your personal data is accurate and complete.
  Right to erasure You have the right to have your personal data erased if one of the following applies: The data is no longer necessary for the purposes for which it was collected or processed. Withdraw the consent on which we base the processing of your data and it cannot be relied on by another legal basis. You have successfully exercised your right to object to the processing of your data. The personal data has been processed unlawfully.   Right to restriction of processing You have the right to obtain the restriction of the processing of your personal data (i.e. that we keep it without using it for the intended purposes).   Right to object You have the right to ask us to stop using your personal data, for example, where you believe that the personal data we hold about you may be incorrect or you believe that we no longer need to use it. Likewise, if you consider that your right to personal data protection has been violated, you may file a complaint with the Spanish Data Protection Agency (www.agpd.es).  
  1. b) Who can exercise these rights before AGUAS DE CALPE?
You can exercise these rights as a data subject or owner of personal data, acting in your own name and right. These rights can also be exercised through another person who acts, duly accredited, as a legal representative (e.g. when the holders of parental authority or guardianship act on behalf of a person under 14 years of age or when acting as the legal representative of a person with functional diversity) or volunteer (person who has granted powers of attorney for these purposes).  
  1. c) How and where can I exercise these rights?
In writing to the registered office of the company indicated above. To our customer service offices. Through the website, by clicking here. This Privacy Policy has been revised and published on 29/03/2023.