Faqs for: Pior Appointment

What are contract reference?

It is the identification number of the owner of the supply and matches the reference number of the invoice. It is the number that the company assigns to a client when they formalize the water supply contract. A customer can have as many contracts as water supplies they have or have had with the company. This number helps us to quickly identify the client. On the invoice it appears at the top left, where it says 'Referencia'.

What are the conditions for a subrogation?

A contract can be subrogated in any of the following three situations.

· Death of a person. Your spouse or civil partner, descendants, adopted children, parents or siblings that have habitually lived in the residence for more than two years prior to the death. Two years of living together is not necessary for those in parental custody of the deceased, nor for the spouse or heirs. · Transformation or merge of juridical entities. · Separation or divorce in favour of the party who will remain in the residence according to decree or agreement.

A maximum time period of 6 months as of the causing factor is in place, thus allowing for apply to subrogation, in all cases where there is no outstanding debt in the residence where subrogation will take place or in any other residence of the new contract holder.

What it is the cost of a new contract?

In the majority of locations the amount invoiced includes the following concepts: administrative costs, installation, collocation of the meter and the corresponding finances. You may consult the final amount for activation for a particular population by consulting the tariff section.

How much does it cost to change the name on the supply contract?

The cost of changing the title holders name is 35.88 € ( VAT 21 % included).

How long will I have to wait for get the water supply service after completing the activation process?

48 working hours after formalizing the contract, except in cases where it is impossible to access the property, contact the client or any other technical or administrative problem related to the owner or client.

Why must I provide the activity licence when I activate or change the contract holder name in commercial buildings or offices, or works supplies?

According to Article 226 of Law 5/2014 for the Organization of Land, Urbanization and Community Landscape of the 25th July 2014 (BOP 231 of 23/09/2014) supplying companies will ask the holder of the building site or activity for an accreditation of the correspondent instruments of urbanistic and environmental intervention that will allow him to carry out the building site or activity in the planned place.

Why should I provide the occupation licence or responsable statement for renovate the occupation licence in order to activate the water supply in a dwelling?

According to articles 32 and 33 of Law 3/2004 for the Organization and Generation of Building of the 30th June 2004 (BOE 174 of 20/07/2004) supplying companies may not contract supplies in building which do not have the appropriate licence.

Why do I have to provide my telephone number?

If you provide us with a contact telephone number we will always be able to contact you according to any incident related to your water supply or to any current procedures.

Why is it importante to update the contract holder name of the water supply/ have the water supply contract where I live in my own name?

In order to be able to manage anything related to your supply online and to be able to correctly receive mail and emails (franked letters that only the title holder may collect).

What is the mailing address?

The company will send the notifications and invoices of the supply by email to the address. By default, it is the same supply. The holder of the supply can modify the address of notifications by accessing the Virtual Office or by calling the customer service telephone number. We suggest you join the commitment to the environment with the activation of PDF invoices and electronic notifications in your email.

What is the deactivation invoice?

This is the invoice that is generated upon requesting deactivation of water supply. The period of time that it considers is from the last invoice to the date of the request for deactivation.

What must I do to change the contract holder name?

You may change the name of the title holder via our customer service hotline (96.386.06.00), or our customer services offices. In the 'Requirements' section you will be able to find all the information you need to change the name of the supply contract.

What must I do to activate water supply?

You may activate water supply via our telephone hotline or via our network of Customer Services offices. In the section ‘Contract', you will find all the information related to activation water supply, according to your location.

What must I do to deactivate the supply?

You may deactivate the supply via our customer services hotline, or our customer services offices. In the section Contracting you will be able to find all the information you need.

Who is considered a subscriber to our services?

A subscriber is any physical juridical body who has formalized a contract for the provision of water with the providing company.

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