Faqs for: Billing and payment

How may I set up a direct debit or modify my bank details?

Via our customer services hotline. In any of our customer services offices.

What are the effects of an attached cistern?

While the amount of water loss from an incorrectly closed cistern may seem small, up to 8640 litres may be lost in just 24 hours.

How soon do I have to pay after receiving an invoice?

Please pay within 30 days after receiving your invoice.

How can I pay?

The payment of the periodic invoices of the service will be carried out preferably by the direct debit system, failing that, you can use the following means of payment:

1) On-Line bill payment with a bank card.
2) Payment at a collaborating bank (if the invoice is on time and includes a barcode for this purpose)
3) With bank card at AGUAS DE CALPE offices, on business days and during office hours. (Contact)

Can I be cut off if I fail to pay?

The supplying entity may suspend service to clients if they do not settle their debts in the time period stipulated in their contract or policy. Invoices that remain unpaid will incur a surcharge if debts have to be claimed by executive means. If the invoice still hasn’t been settled in the time period stipulated from the cutting off of the supply, the contract will be voided, without prejudice of the rights of the supplying entity of the demand of payment and the compensation for damages or prejudice that may take place.

What are the benefits of paying by direct debit?

Easier: no queues or journeys. Control: of your payments due to their regularity. Peace of mind: in the case of any payment being rejected we will notify you immediately by post so that you may reactivate you bank details via our Customer Services telephone number. You may carry out these necessary steps quickly: Using our Customer Services telephone number you will be able manage all the available actions of your services via your direct debit. Transparency: of information about how much you pay. You will receive a statement from your bank with the detail of your consumption and concepts that have been invoiced. Security: With direct debit payments there is always proof of payment. Free: We process your payment by direct debit free of charge.

My supply has been cut due to non-payment. What must I do to reactivate it?

You must pay all outstanding invoices plus the reactivation charge, provided that your meter has not been removed in which case you will have to request a new supply activation.