Faqs for: Meter readings

How may I provide my meter reading to the supplying company?

Completing and sending your auto-reading card by post that the reader will leave in your house if you were out when he came to read your meter. By telephone. In any of our customer services offices.

How do I read my meter?

Bear in mind that there are two ways that your reading is presented. Regardless of what kind of meter you have, we only take into account the black numbers when you read your meter (m³ reading).

Digital meters: Only read the black numbers. Arrow meters: Only read the black arrows.

Are readers obliged to show identification?

Our staff will always carry a corresponding company card which they are obliged to show if asked.

Why is it important to facilitate the access to a reader or to send the auto-reading card?

So that we can invoice you correctly and precisely in accordance with what you have consumed and avoid taking estimated readings which may read more or less than the reality.

What is estimated consumption?

This is the consumption used for invoicing if we were unable to obtain the actual reading. There are several reasons why we might not be able to obtain a reading.

Inability to access the meter. Meter in a place which requires a specific key and nobody gives us access. Breakdown of meter. Invoicing period inferior to reading period established in the correspondent population.

What is actual consumption?

This is a consumption obtained by reading the meter. It may be taken by a reader or provided by the client.