Faqs for: Leaks

How can I check if I have a leak in an interior installation?

You may easily see whether you have a leak in your installation by carrying out the following test: During the night when you will no longer be consuming water, with all taps closed, check your meter reading. The following day, before you use any of the taps, check it again. The readings should be the same. If this is not the case it is possible that you have lost water from an interior installation.

What do I do if I notice a burst water pipe in the street?

Contact us via our breakdown service hotline or via our virtual office to report the leak, or fill out the breakdown form.

The pressure in my house is poor. What must I do?

You must test the following points to determine whether it is an interior installation problem or a problem with the meter:

- Check that the tap filters are not being obstructed.
- That the keys to the meter and the residence or entirely open.
- If pressure is poor in all taps in the residence.
- If you have a pressure gauge in your house, check that it is working correctly.

Once you have checked all of these points and the water pressure continues to be poor, contact us via our breakdown number or via our virtual office to communicate the problem.

I have a leak/breakdown in my interior installation or deterioration in some part of the installation (tubes, key passes). Who will repair it?I have a leak/breakdown in my interior installation or deterioration in some part of the installation (tubes, key passes). Who will repair it?

Interior installations of the water supply of a building are an ensemble of tubes and their elements of control, manoeuvre and posterior security to the registration key, in the direction of the normal water flow. Maintenance and conservation operations are the responsibility of the property and not the supplier, whose responsibility ends in the registration key situated in the public street in front of the facade of the building being supplied.